Privacy Policy

1. Who We Are

Nengo Water Sports is a water sports operator based in Kendwa Beach, Zanzibar, Tanzania. We operate the website watersport.com and provide online booking services for water activities.

Contact: +255 761 511 647 | WhatsApp: +255 761 511 647

2. What Information We Collect

When you book an activity or contact us, we may collect:

• Full name and contact details (email, phone, WhatsApp)
• Hotel name and location in Zanzibar
• Activity preferences and booking details
• Payment information (processed securely by Snippe — we do not store card details)
• Device type, browser, and IP address (via Google Analytics)
• Any special requests or dietary requirements you provide

3. How We Use Your Information

• To confirm and manage your booking
• To contact you via WhatsApp or email about your activity
• To arrange hotel transfers
• To deliver drone photos and videos after your activity
• To send booking receipts and confirmations
• To improve our website and services using anonymous analytics data

4. Payment Processing

All payments are processed securely by Snippe, Tanzania's trusted payment gateway. We do not store, see, or have access to your full card number, CVV, or PIN. Snippe's privacy policy governs all payment data.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Snippe — to process your payment
• Google Analytics — anonymous website usage data only
• Our team members — to fulfil your booking and arrange your transfer
• Authorities — only if required by Tanzanian law

6. Cookies

We use cookies to improve your experience and analyse website traffic. See our Cookie Policy for full details. You can accept or decline cookies via our cookie banner.

7. Data Retention

We retain your booking data for up to 3 years for accounting and legal purposes. Analytics data is retained by Google for up to 26 months. You may request deletion of your data at any time.

8. Your Rights (GDPR)

If you are an EU/EEA resident, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we use your data
• Data portability

To exercise any of these rights, contact us via WhatsApp at +255 761 511 647 or by phone at +255 761 511 647.

9. Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of any changes.

11. Contact Us

Questions about this policy? Contact us:

• WhatsApp: +255 761 511 647
• Phone: +255 761 511 647
• Location: Kendwa Beach, Zanzibar, Tanzania